Date: 5/8/2025
Union City Fire & Emergency Services Launches Right Site Program to Enhance Emergency Response and Community Health
Union City Fire & Emergency Services is proud to announce the successful completion of training and full implementation of the Right Site program.
Post Date: 05/07/2025 4:02 PM
Official Press Release For Immediate Release
April 28, 2025
Union City Fire & Emergency Services Launches RightSite Program to Enhance Emergency Response and Community Health
(Union City, GA) - Union City Fire & Emergency Services (UCFES) is proud to announce the successful completion of training and full implementation of the RightSite program as of April 17, 2025. RightSite, a service staffed by board-certified emergency room physicians and nurse navigators, offers an innovative and compassionate option for low-acuity 911 callers who do not require emergency room treatment.
This program is a cornerstone initiative supporting Union City's R3 Master Plan — Reclaim, Renew, and Reimagine— which rethinks how emergency services are delivered in a rapidly evolving healthcare landscape.
"RightSite allows us to reclaim critical emergency resources, reimagine how we deliver care, and renew our commitment to a healthier Union City," said Fire Chief Joe Maddox. "It's a forward-thinking approach that enhances patient outcomes while preserving vital emergency system capacity."
Since launching the program, UCFES has already successfully referred a low-acuity 911 caller to RightSite for appropriate, non-emergent care. Through this innovative service model, we can:
•Reclaim critical emergency resources by ensuring ambulances and emergency departments are available for true life-threatening emergencies.
•Renew our commitment to a healthier, more resilient Union City by improving patient outcomes and supporting a sustainable emergency care system.
•Reimagine patient care by connecting individuals with the most appropriate medical services at the right time and place.
By utilizing Right Site for non-emergent cases, UCFES helps to:
• Keep emergency resources available for true emergencies
• Provide more targeted and effective patient support
• Reduce unnecessary strain on local emergency rooms and ambulance services
• Improve patient outcomes by ensuring timely access to the appropriate level of care.
UCFES remains committed to leading the way in service innovation, aligning with the broader goals of Union City's R3 Master Plan. The Right Site program represents a significant step in enhancing our emergency response capabilities and strengthening our community's overall health and well-being.
Together, we are delivering innovative resources, positioning our City’s future for greater safety, faster emergency response, and stronger community resilience.
Media Contact:
James Thompkins
jthompkins@unioncityga.org
678-633-0703
Attachment (PDF: 118 KB) 
